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Consumer Complaints

Capitalism has been around for centuries, and with that, so have the consumers. Therefore, the continuity of the consumer's dissatisfaction in the market is not something new to talk about, but its redressal mechanism is. However, consumers are now protected against malpractices with the help of the mechanisms offered by the government, such as consumer complaints. If you feel you have been the victim of dark market practices and are resorting to the solution, let Registerkaro help you with your Consumer complaint and attain justice.

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Know a brief on Consumer Complaints

If customers pay for a certain commodity or service and receive inferior goods or services, they are entitled to legal action. Consumers are granted a number of legal rights and safeguards under the Consumer Protection Act, 1986. This Act allows a customer to file a formal Consumer complaint and bring a business or service provider to court. This particular concern is referred to as an online consumer complaint. A Consumer complaint is usually filed if the company disregards a court order to fix the issue. When filing a Consumer complaint, all required details and supporting documentation must be sent in. India’s consumer courts provide customers with timely legal advice and rulings.

Eligibility to file a complaint

If you are the expected applicant, then you need to fall in one of the following categories, in order to be eligible for filing a consumer complaint:

  1. Consumers: Any individual who buys products or services for domestic, business, or personal use is considered a consumer. If customers feel they have been taken advantage of, defrauded, or experienced any other type of loss as a result of the goods or services they have acquired, they have the option to submit complaints in consumer court.
  2. Consumer associations: On behalf of their members, registered consumer associations may bring complaints in consumer court. The association needs to have at least 100 members and be registered for at least five years in order to be qualified to make a complaint.
  3. Legal heirs: If the applicant is the legal heir or representative of the deceased who was the victim of the product or service availed, can file the application on behalf of the deceased
  4. Power of attorney: A consumer may grant a power of attorney to someone to act on their behalf if they are unable to appear in person before the consumer court..
  5. Eligible Authority: If a company violates consumer protection laws, certain government authorities and regulatory bodies, like the Securities and Exchange Board of India, the Food Safety and Standards Authority of India, and the Telecom Regulatory Authority of India, may file a complaint in the consumer court.

Challenges you might face in filing a Consumer complaint

  • Tedious Process

The process for Consumer Complaint redressal is a multi dimensional process which demands heavy input when it comes to filing documents, evidence, and keeping a track of the follow up. These multidimensional prospects make the entire process tedious.

  • Complex filing

Being a multidimensional process, there are a number of documents that are required to be filed at different stages of the process such as application, response to the application, etc.

  • Rigorous Follow-up

The other important step in the consumer complaint process is the rigorous follow up to be taken care of at every stage. This creates a challenge in the process while proceeding ahead with the complaint at the consumer forum

Steps for filing a Consumer Complaint

The following are the steps for filing a Consumer Compliant:

Step 1. Start with a notice describing your consumer complaint

In the beginning, you will have to express your consumercomplaint or dissatisfaction over any product or service to the manufacturer/producer/seller. It is important that the concern expressed must be in writing. It is always recommended to consult with your lawyer when the claim is above Rs. 10,000 and take their assistance in dispatching the notice as a notice under a lawyer’s professional head depicts the degree of seriousness in taking a course of legal action.

Step 2. Vendor’s reciprocity

Once a legal notice has been dispatched to the vendor, it is expected that the vendor will respond to the notice to avoid any legal action or even in the course of legal action. It is suggested that you wait for the vendor’s reciprocity, as some may give you a just reward. The courts will not award incredibly large damages petitions. In case you do not hear from the vendor, you can get in touch with the consumer forum within 15 days of a notice being dispatched.

Step 3. Select the correct forum

In the event of both a response or no response from the vendor, now is the time to select the suitable consumer forum for your complaint. Depending upon the nature of the consumer complaint, you will have to select one among the district forum, state commission, or national commission. You may either by yourself or by your representative may approach the forum with your grievances, the resolution of which takes 6 to 18 months.

Step 4. Submission of complaint

Once you have chosen the forum as per your complaint, it is time to prepare your grievance in a well-written format, which differs from forum to forum. In case of any problem faced in drafting the consumer complaint, you may also seek professional assistance, such as that of a lawyer, to constitute the ideal complaint, including all the necessary details along with the attachment of the legal notice you sent to the vendor. This attachment justifies your true intent of resolving the dispute in an amicable method without resorting to trials.

Step 5. Court fee payment

Once the documentation is done, you may pay the court fee, which is requested by the filing department, in order to file the consumer complaint. This fee depends upon the claim amount filed. In the event of the success of the lawsuit, the court puts the mandatory obligation on the vendor to compensate you for all the expenditure caused in the process, including attorney fees, filing fees, etc.

How can RegisterKaro assist you?

  • Assistance with Notice

We primarily assist you in drafting a detailed and well-mannered notice to dispatch to the vendor you are seeking relief against. We make sure that all the aspects of the matter are covered within the notice so that it can be a proof of good faith. We dispatch the notice for you and keep track of the response of the vendor in case he aims to resolve the dispute amicably.

  • Choose the right forum

In case the vendor responds in a negative way or does not even respond to the notice, we assist you in proceeding ahead with the process of consumer complaints. Here, the process begins with choosing the right forum for your complaint, which is chosen as per the nature of your complaint and the claimed amount.

  • Preparation of Consumer Complaint

Each of the forums has its own set of formats for the submission of consumer complaints, as per which the complaint is required to be drafted. On the basis of a chosen forum, we will select the format for your complaints and then prepare your complaints as per the same, with details and essentials added to the same.

  • Detailed analysis of the case

Once your matter has been filed with the forum, the case will proceed in the form of trials, which require a detailed analysis of the matter. It is required to understand the strengths of the case and project the weakness of the same to further make a plan of action to present the case before the forum in a strong manner.

  • Trial process assistance

This analysis is further used in the preparation of the documentation and applications to be filed in the court. The process might also include the submission of the evidence. This definitely requires expert assistance in drafting the petitions, applications, documentation, affidavits, evidence, etc.

Why to choose RegisterKaro?

  • Pool of Experts

RegisterKaro holds a large pool of Experts from all over the world specializing in consumer redressal services.  Our team of experts makes sure that your work is taken care of in the most effective manner possible.

  • Cost-effective

RegisterKaro legal experts are of premium quality at the most efficient rate, which suits the client’s pocket, making sure that quality service is not the only thing the client gains on our platform.

  • Client-oriented approach

Our team of experts is well trained and equipped with a client-oriented approach, keeping in mind that the process must be client-centric, focusing on meeting all the requirements of their business and, therefore, satisfying their needs.

  • Process Alteration

For the fact that we focus on a client-centric approach, we keep our process structurization open for the client to alter it as per their need, requirements, and vision.  For us, obtaining the best results is the focus, along with the Client satisfaction.

  • Trusted partner of 10000+ Clients

RegisterKaro has earned the trust of more than 10000+ clients who have availed themselves of our consumer complaint services.  Their trust in us from a term in continuity is proof of our services backed by quality and assurance.

FAQs

  • Who can file a Consumer complaint?

Any individual, a group of individuals, relatives/legal heirs of a deceased consumer, company, registered volunteer organization, or central/state government rendering a service or purchasing a product from a vendor is eligible to file a consumer complaint.

  • When can a consumer file a complaint?

In the event of the purchase of a product or services rendered, a consumer can file a complaint if faced with any dissatisfaction, harm to self, body, image, etc.

  • Does RegisterKaro also help file cases in consumer court?

Yes, RegisterKaro helps in filing cases in consumer court. The filing of the case depends upon the matter, nature, and claim of the case, meaning to which court the case will be filed.

  • Can a Consumer court decision be challenged?

Yes, the decisions rendered by the consumer court can be challenged if any party feels dissatisfaction with the judgment rendered. The case may be challenged in the Supreme Court within thirty days of the order passed, which is the limitation period for the challenge of the judgment rendered by the consumer court.

  • What are the punishments under the Consumer Protection Act?

In case of a case filed against a vendor or supplier, and the court renders a judgment against the respective company or individual, then in such circumstances, then such party will be subject to imprisonment for one month, which can extend up to three years, varying as per the gravity of the case.

  • Can a customer claim compensation from a company?

Yes, a customer can claim compensation from a company in case the customer has availed their services of a purchased product and is dissatisfied with the quality of the same.

  • Where to register consumer complaints?

You can file your case in the consumer court or the forum. The selection of the forum for filing the complaint depends on the nature and claim of the consumer complaint. 

  • Do you need any proof to support your consumer complaint?

Yes, there is a requirement of proof up to a certain level, which is used to substantiate your matter to be proven before the forum.

  • Within how much time do I need to challenge the judgment passed by the consumer court?

You have to file a challenge to the judgment passed by the consumer court in the supreme court within the limitation period, which is 30 days from the date of the judgment passed.

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