File Consumer Complaint Against Flipkart & Get Refund

Days after the Big Billion Days sale ended, Flipkart announced that it sold lakhs of products each day. The sale which lasted 6 days, garnered over 70 billion views on Flipkart- breaking many records in the Indian e-commerce industry. These numbers indicate a huge success for Flipkart- but the success is incomplete without truly satisfying the customer. Heavy discounts sure did attract shoppers- but issues related to product quality, delivery, payment, etc. may have led to returns, replacements and refund requests!

This guide will inform you everything related to placing return, replacement and refund requests on Flipkart. Moreover, if you want to know how to file an online complaint with Flipkart, read on.

Consumer Protection Act, 2019

Consumers can cheer as the Consumer Protection Act, 2019 has recently replaced the three decade old Consumer Protection Act, 1986. Enough of being deprived of the Rights. We the Consumers are the base of the economy. Let’s raise our voice together to have a better world.

Consumer Forum/Courts

Consumer redressal commissions, aka consumer courts, aka consumer forum are present at the district, state and national levels to address consumer complaints.

Online Legal India is an online-based service provider, which provides the best of experience to the consumer, in solving their issues, which is basically provided by the expert team who particularly handle each case with proper attention.

How to register a complaint with Flipkart?

Flipkart customer care number and online Flipkart complaint form are the two major ways through which you can raise an issue. Problems related to defective products, poor product quality, late or no delivery, payment issues, receiving the wrong item, etc can be registered with Flipkart.

Call on Flipkart’s toll-free customer service number to lodge your grievance. Dial 1800-208-9898 or (080) 49400000 to speak to a Flipkart customer care executive. You must explain your issue in a clear and concise manner.

The executive will ask for some information like your Order ID, registered mobile number or email ID, in order to raise an official complaint. After this, you will receive an acknowledgement number, which you can use to follow up.

Alternatively, you can submit your complaint on the Flipkart App or website. This can be done by filling a grievance form available on the website. Once you give all the details about your order and related issues, you will receive updates about your complaint in your Flipkart account.

Both of these methods can be used to file a complaint at any time of the day. Also, these services are available 24*7, free of cost.

If you want, you can also visit Flipkart’s office to raise an issue. You can drop in on the given address-

Flipkart Internet Private Limited,

Buildings Alyssa, Begonia & Clove Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village,

Bengaluru 560103,

Karnataka, India

You must know that this medium is most suited for shoppers residing in Bengaluru, Karnataka. Flipkart does not entertain complaint at any different office location- beware of fraudsters who tell you otherwise!

What is Flipkart’s return policy?

Flipkart sells a wide variety of products- catering to hundreds of categories ranging from personal care to auto-care products. In order to successfully raise an issue with Flipkart, you must know which products can and which cannot be returned.

Additionally, as a general precaution, always check the return policy of an item before making the purchase.

• The usual time within which you can return a product is within 30 days. If you are having any trouble with your product after the return window is over, you can get in touch with an authorised service centre of the product brand to claim the warranty (if applicable). Alternatively, you can contact Flipkart to know what action to take.

• It must be noted that the return policy differs from one product to another. In such cases, the return policy on the product’s page will prevail over the general return policy. Refer the list below to know which products cannot be returned.

• Flipkart’s return policy offers options of exchange, replacement and/or refund. The seller fulfils the buyer’s chosen option. The general rule says that all products can be returned in exchange for any of the given options.

• In case you receive a damaged product during an open box delivery, you are entitled to a full refund on the spot. Once accepted, no return request can be processed, except for manufacturing defects. In such cases, category-specific general conditions will be applicable.

• In the case of furniture, issues will be checked by Flipkart-authorised service provider for free. Issues will be attempted to be resolved by replacing the faulty/ defective part of the product.

• Flipkart has a ‘buyer protection policy’ which helps in resolving disputes between the buyer and the seller. If a seller refuses a return and gives an unsatisfactory reason for it, the buyer can submit a complaint. Although, this must be done within 45 days from the date of delivery.

• You will get a refund if the seller cannot replace the product.

As per Flipkart, you can return a product if-

1. The size is a mismatch

2. The product is defective

3. The packaging is tampered or broken

4. The product you ordered is different from what you received

List of products that cannot be returned to Flipkart

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer/ Mobile Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax